Be Digitally Empowered
The banking and financial services industry is in a state of constant flux. While the last few years were all about managing the constantly changing regulatory atmosphere while being profitable, the consumer’s experience and the underlying technology are more of a focus now than ever.
However, banks are still struggling with their basic operations leaving customers frustrated.
We at Areteans, are helping our customers tackle the challenges below in Banking & Financial Services.
Real Time, AI Driven Marketing
We as an organization leverage our Marketing Practice to support our Banking Customers implement Pega Marketing for FS successfully.
Delivering on the premise of Contextual, Relevant & Real Time outbound offers, we work with your stakeholders to quickly turn vision into reality.
We are working with our banking & financial services customers to use big data for enriching & improving outcomes. By leveraging predictive & adaptive analytics under one unified platform, our customers can achieve rapid real time to value.
Ease of doing Omni Channel Banking
The end customer expects seamlessness in their dealings with institutions and we are supporting banks achieve that through our wide range of services on Pega. We are helping banks deliver on their cross-channel strategies by collaborating with them on how they view customer experience & how they manage their business.
With our deep knowledge on Pega Banking Frameworks, we are able to advise strategically on our customer’s business execution roadmap, and with our hands-on implementations put that vision to work.
Shifting of Consumer Channel Preferences
Gone are the days when provision of a web portal would suffice the needs of today’s end customers.
Today end customers are empowered with an array of digital devices and they expect personalized services across a wide range of touch points.
We are working with our banking & financial services customers in delivering platforms which are focused in serving & supporting the entire array of digital touch points with the customer by utilizing all the capabilities of the Pega platform.
Lack of empowered employees to provide the right customer service
The days of siloed service is long gone. The customer is demanding and expects one touch resolution.
The rise in digital & self-servicing offerings with increasingly complex transaction types becoming enabled on mobile, tablet & online platforms is forcing banks to re-examine ways how technology can empower their employees in a better way so that they can service their end customers.
We are helping our banking customers build platforms which can enable their employees connect with the end users at a more personalized level, simplifying the entire CSR experience as well as keeping it flexible so that it can evolve as business evolves.
Possessing some of the best experts on Pega Customer Service Strategic App we are well quipped to solve your challenges in providing your end users the service you always wanted to provide.
Possessing expertise in the following Pega Frameworks
Pega Onboarding for Financial Services
Pega Sales Automation for Financial Services
Smart Investigate for Securities
Self Service for Smart Investigate
Smart Dispute for Acquirers
Smart Dispute for Issuers