Customer Service & Journaling/Payments Tool
"This system will have a big impact on our ability to quickly and efficiently resolve customer issues, mitigates the risks associated with manual processes, and means our payments ops team will be able to cope with greater volumes and spend much less time on nonvalue adding activities. Well done!”
Pega Customer Service & Journaling/Payments Tool for funds transfer and payments
Customer Calls services in a month
Transactions per month
Service Cases delivered
Improved Customer Service with multichannel digital experience for the customers.
Bank compliance is met by doing periodical checks and fraudulent activities are scrutinized and flagged.
Operations Efficiency is improved with reduced transaction processing times delivered via automation