Customer Service & Journaling/Payments Tool

"This system will have a big impact on our ability to quickly and efficiently resolve customer issues, mitigates the risks associated with manual processes, and means our payments ops team will be able to cope with greater volumes and spend much less time on nonvalue adding activities. Well done!”

Chief Strategy Officer

Industry

Banking

Location

South Africa

Services Provided

Pega Customer Service & Journaling/Payments Tool for funds transfer and payments

Business Benefits


Calls

17000

Customer Calls services in a month

Transaction

3500-4500

Transactions per month

Case

20+

Service Cases delivered

Improved Customer Service with multichannel digital experience for the customers.

Bank compliance is met by doing periodical checks and fraudulent activities are scrutinized and flagged.

Operations Efficiency is improved with reduced transaction processing times delivered via automation

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