“This system will have a big impact on our ability to quickly and efficiently resolve customer issues, mitigates the risks associated with manual processes, and means our payments ops team will be able to cope with greater volumes and spend much less time on nonvalue adding activities. Well done!”
Chief Strategy Officer
Industry
Banking
Location
South Africa
Services Provided
Pega Customer Service & Journaling/Payments Tool for funds transfer and payments
Business Benefits
17000
Customer Calls
services in a month
3500-4500
Transactions
per month
20+
Service Cases
delivered
Improved Customer Service with multichannel digital experience for the customers.
Bank compliance is met by doing periodical checks and fraudulent activities are scrutinized and flagged.
Operations Efficiency is improved with reduced transaction processing times delivered via automation